Privacy Policy

Dunlop St Pharmacy
Website: https://dunloppharmacy.ca
Effective Date: October 27, 2026
Last Updated: October 27, 2026

1. Introduction

Dunlop St Pharmacy (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information and personal health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit dunloppharmacy.ca, contact us through our website, or interact with us through our online services.

We handle personal health information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable, and other applicable Canadian privacy legislation.

By using our website, you acknowledge the practices described in this policy. Where consent is required by law, we will obtain it as appropriate.

2. Information We Collect

The information we collect depends on how you interact with our website and pharmacy services.

A. Personal Information

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Mailing or delivery address, where applicable

• Information submitted through contact forms or service inquiries

• Communication preferences

• Any other information you choose to provide to us

Please do not submit sensitive personal or medical information through a general website contact form unless the form is specifically designed and approved for that purpose.

B. Personal Health Information

If you use pharmacy services or an authorized online service, we may collect personal health information necessary to provide care and fulfill our legal and professional responsibilities. Depending on the service, this may include:

• Prescription and medication information

• Relevant medical and medication history

• Drug allergies and medication-related concerns

• Health card or insurance information, where applicable

• Information received from your authorized healthcare providers

• Information needed to process prescriptions, coordinate care, or provide pharmacy services

Personal health information is handled in accordance with applicable health privacy laws and our pharmacy’s information practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device and operating system information

• Pages visited and time spent on the website

• Referring website or webpage

• General website usage and performance information

This information helps us maintain website functionality, troubleshoot technical issues, and understand how visitors use our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to questions, requests, and inquiries

• Providing information about our pharmacy services

• Processing requests submitted through authorized online forms

• Providing pharmacy care and managing prescriptions, where applicable

• Coordinating care with authorized healthcare providers when permitted

• Communicating with you about a request or service

• Operating, maintaining, and improving our website

• Monitoring website security and preventing fraud or unauthorized activity

• Meeting legal, regulatory, recordkeeping, and professional obligations

• Sending pharmacy updates or promotional communications where permitted and, when required, with your consent

We limit the collection, use, and disclosure of personal health information to purposes permitted or required by applicable law.

4. Consent and Legal Authority

We obtain consent for the collection, use, and disclosure of personal information and personal health information when required by applicable law.

Depending on the circumstances, consent may be express or implied where legally permitted. Certain uses or disclosures may also be permitted or required by law without consent.

You may withdraw consent where applicable, subject to legal, professional, and contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

5. How We Share Information

We do not sell your personal information or personal health information.

We may disclose information only when appropriate and permitted or required by law, including in the following circumstances:

• Healthcare providers: To authorized healthcare professionals involved in your care, where permitted by applicable law.

• Service providers: To trusted third-party providers that support our website, communications, hosting, security, or authorized pharmacy operations, subject to appropriate safeguards and contractual requirements.

• Legal and regulatory authorities: When disclosure is required or authorized by applicable laws, court orders, or regulatory obligations.

• With your consent: When you authorize a disclosure or request that information be shared.

• Other lawful circumstances: Where a disclosure is otherwise permitted or required by applicable privacy legislation.

We take reasonable steps to ensure that third parties handling information on our behalf protect it appropriately.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, and improve user experience.

Cookies are small files stored on your device when you visit a website.

Depending on the website configuration, we may use:

• Essential cookies: To support website operation and security.

• Analytics cookies: To understand website traffic and visitor interactions.

• Preference cookies: To remember selected settings.

• Advertising or marketing technologies: If enabled, to measure advertising effectiveness or support relevant advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, online booking systems, pharmacy service platforms, maps, social media pages, or other external services.

These third parties may have their own privacy policies and information-handling practices. We are not responsible for the privacy or security practices of external websites that we do not control.

We encourage you to review the applicable privacy policy before submitting personal information to a third-party service.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information and personal health information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Access controls and restricted access to confidential information

• Password protection and authentication measures

• Secure systems and appropriate security configurations

• Staff privacy and confidentiality practices

• Secure handling and disposal of records

• Appropriate safeguards when using third-party service providers

No website or electronic transmission method can be guaranteed to be completely secure. Please exercise caution when sending sensitive information over the internet.

9. Retention of Information

We retain personal information and personal health information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, professional, and recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely dispose of it or de-identify it, as appropriate.

10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to your personal health information held by our pharmacy

• Request correction of inaccurate or incomplete health records

• Ask questions about how your information is collected, used, or disclosed

• Withdraw consent where applicable

• Raise a concern or complaint about our privacy practices

Requests for access to or correction of personal health information may need to be submitted in writing and verified to protect your privacy.

To exercise your rights, please contact our pharmacy using the contact information provided in the Contact Us section below.

11. Children’s Privacy

Our website is intended for general use and is not specifically directed at children.

Where personal information or personal health information relates to a child, we handle it in accordance with applicable privacy laws, including any requirements relating to consent, capacity, and authorized substitute decision-makers.

12. Email and Electronic Communications

If you contact us by email or through our website, we may use the information you provide to respond to your inquiry.

Standard email and general website contact forms may not provide the level of security appropriate for sensitive medical information. Please avoid sending prescription details, health card information, medication lists, or other confidential health information through unsecured channels.

For prescription-related or other sensitive requests, please use an authorized pharmacy communication method or contact our pharmacy directly.

13. Privacy Breaches

If a privacy breach occurs, we will respond in accordance with applicable legal and regulatory requirements. Depending on the circumstances, this may include investigating the incident, taking corrective action, and notifying affected individuals or relevant authorities where required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal health information, or would like to raise a privacy concern, please contact:

Dunlop Pharmacy
Website: https://dunloppharmacy.ca
Email: info@dunloppharmacy.ca
Telephone: 905-444-4305
Address: 601 Dundas St W, Unit#5,Town Plaza, Whitby, ON L1n 2N3

Please ask to speak with the person responsible for privacy matters or the pharmacy’s designated privacy contact.

If you are not satisfied with our response to a concern involving personal health information, you may contact the Information and Privacy Commissioner of Ontario:

16. Applicable Law

This Privacy Policy is intended to be interpreted in accordance with the applicable laws of Ontario and Canada, including Ontario’s Personal Health Information Protection Act, 2004, where applicable.